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Pre-Work Document

Management Questions

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Company Name:

In business since:

Address:

Main point of contact:

Branch (mark one):  Industrial: UN /NGO: Bank Financial Services Insurance Services Gastonomy-Hotel State/Goverment Inst.

Company Register Number:

Company Signature Name:

How would you assess the performance of your company?

Any supplier problems?

Key organisational projects running, planned or cancelled?

How do you measure productivity?

Do you have job role descriptions?

Names and descriptions of business processes?

Name key supporting systems internal or external

Contingent Workforces?

Any Key Management Reports?

Are you the key decision maker in the company, if no who?

Workflow by service level agreements?

Metrics and/or process data (daily, weekly volumes)?

Client feedback, issues and complaint management?

Describe the problem we might assist your company with:

Criticality:
 PRIO 1 PRIO 2 PRIO 3

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