Kaizen means improvement, continuous improvement involving everyone in the organization from top management, to managers then to supervisors, and to workers. In Japan, the concept of Kaizen is so deeply engrained in the minds of both managers and workers by way of KATA so that they often do not even realize they are thinking Kaizen as a customer-driven strategy for improvement.

Gemba is the Japanese term for “actual place,” often used for the operational floor or any place where value-creating work actually occurs to inquire problems, discover working waste and implement quick solutions for each.

Source: Jeff Liker Leadership Institute

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